No appointment is required for most services such as ring resizing, chain repair, stone replacement, battery change, or complimentary cleaning. However, if you’d like to discuss custom design or need a detailed appraisal, we recommend booking an appointment so our specialist can give you dedicated time and attention.

Most repairs — including resizing, polishing, soldering, and watch battery replacement — are completed within 24–72 hours. Complex work such as stone sourcing, full watch servicing, or custom jewelry restoration may take longer. We always provide an estimated timeframe before starting any service.

Yes. Our expert craftsmen work with gold, platinum, silver, titanium, stainless steel, and more. We also handle all gemstones including diamonds, rubies, emeralds, sapphires, moissanite, and lab-grown stones. Whether it's a family heirloom or a newly purchased piece, we ensure precise and safe handling.